I remember reading that info from John Henry.
I guess my point is will I have to pay for phone support for a NEW piece of
gear?
I can certainly understand calling about a issue with an Argosy II,and being
billed, however after handing over several thousand dollars, and then be
billed in 15 minute increments, for an issue with a NEW transceiver is a bit
much to Swallow.
I guess I see things differently. To me, it's like buying a new car then having
to pay the service department to help you figure out why the cruise control
won't work.
Mike wb8vge
Sent from my iPhone
> On Mar 10, 2016, at 3:16 PM, Thomas Kuehl via TenTec <tentec@contesting.com>
> wrote:
>
> This is part of what John Henry posted on January 4th regarding a portion of
> the new Ten Tec policies:
> "A second problem in the service department is with the time technicians
> spend on the telephone that quite often ends up having nothing to do with
> the Ten Tec product but is some other station deficiency. The problem here
> is Ten Tec is not compensated for that time, yet Ten Tec pays wages to the
> technician. When the service department resumes operation, Ten Tec will
> charge the customer for any telephone call or email that consumes more than
> five minutes of technician time. That time will be billed in quarter hour
> increments at the prevailing service rate."
>
>
> _______________________
_______________________________________________
TenTec mailing list
TenTec@contesting.com
http://lists.contesting.com/mailman/listinfo/tentec
|